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Workshop Options

Different businesses are at different stages. Some need a focused sprint. Others need time to go deeper. These formats are designed to meet you where you are.

half_day

The Ignition Session

A focused three-hour workshop built around one core deliverable: your 30-day customer journey map. You come in with a general sense of what your onboarding looks like. You leave with it documented, gaps identified, and a priority list for what to fix first.

  • 30-Day journey mapping exercise
  • Gap analysis framework
  • Priority action list
  • Digital workbook to take home
3 hours Learn More
full_day
Most Comprehensive

The Full Build

A full-day workshop that moves through all five core deliverables. Journey map in the morning. Welcome sequence and friction survey in the early afternoon. Knowledge base structure and time-to-value framework to close. You leave with a complete onboarding redesign in your hands.

  • Complete 30-day journey map
  • Automated welcome sequence draft
  • Friction point survey instrument
  • Knowledge base architecture outline
  • Time-to-value definition and tracking plan
  • 90-day implementation guide
Full day (6-7 hours) Learn More
extended

The Deep Work Program

For business owners who want to build and then refine. The full-day workshop followed by two additional sessions over six weeks. Session two reviews what you've implemented and where you've hit obstacles. Session three focuses on measurement and ongoing rhythm.

  • Everything in the Full Build
  • Implementation review session
  • Obstacle-clearing working session
  • Measurement and review rhythm setup
Full day + 2 follow-up sessions Learn More
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The format matters less than the commitment. Any of these options works if you come in willing to look honestly at your current onboarding and willing to change it.
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How the Workshops Run

01

Group or Individual

Workshops run as small group sessions (four to eight participants) or as individual engagements. Group sessions benefit from peer perspectives. Individual sessions allow for deeper focus on a specific business.

02

In-Person and Remote

Atlanta-area participants can attend in-person at our workspace on Ottley Drive. Remote participants join via video with digital workbooks and shared collaboration tools. Both formats produce equivalent results.

03

Business Type Agnostic

The frameworks apply across service businesses, product companies, subscription models, and retail. The specific language and examples adapt to your business type during the session.

04

No Prerequisites

You don't need existing documentation, a CRM, or any particular software to attend. You need a business that has customers and an honest desire to understand what happens after they buy.

Not Sure Which Format Fits?

Reach out and describe where your business is. We can help identify which format makes the most sense for your current situation.

Get in Touch For Operators