Bringing the Workshop to Your Community
If you run a co-working space, accelerator, business association, or small business development program, this page is for you. We work with operators who want to offer practical, high-quality workshops to their members.
What Operators Are Looking For
The small businesses in your community share a common problem. They work hard to acquire customers and then lose too many of them in the early weeks. It's rarely about product quality. It's almost always about what happens, or doesn't happen, right after the purchase.
A workshop on customer onboarding is relevant to nearly every business type in a co-working space or accelerator cohort. Whether your members sell software, services, physical products, or experiences, they all have an onboarding experience, even if they haven't named it that yet.
Bringing this workshop to your members gives them something concrete: a set of deliverables they build themselves during the session, not a slide deck of advice to implement someday.
Who This Works For
Co-Working Spaces
Member programming that delivers real business value. Onboarding workshops fill a gap that most co-working events don't address: the practical mechanics of keeping customers. Suitable for half-day events with your existing member community.
Accelerators and Incubators
Early-stage companies often have a strong acquisition mindset and a weak retention plan. Adding onboarding design to your curriculum helps cohort companies build sustainable customer relationships from the start, before churn becomes a crisis.
Business Associations
Chambers of commerce, trade associations, and professional networks looking for programming that goes beyond networking. A workshop on onboarding and retention is a topic with immediate relevance for members across different industries.
SBDC and Development Programs
Small business development centers and similar programs serve entrepreneurs at the exact stage where onboarding design matters most. These workshops translate directly into the kind of practical skill-building your clients need.
The best programming you can offer your members is the kind they use the week after the event. This workshop is designed to produce work, not just insight.
How Operator Engagements Work
The practical details of running a workshop through your organization.
Group Size
Workshops run with four to twelve participants. Smaller groups allow for deeper individual attention. Larger cohorts can be accommodated with advance notice and adjusted facilitation structure.
Location
We travel to your space. Whether you're in Atlanta or elsewhere in the Southeast, we bring the workshop to your location. Remote facilitation is also available for programs with distributed membership.
Scheduling
Sessions are scheduled with a minimum of three weeks lead time. This allows for participant preparation, including a short pre-workshop questionnaire that improves session quality significantly.
Materials
All workbooks and frameworks are provided digitally. Participants need a laptop or tablet. No printing required. Materials remain with participants after the session and are designed for ongoing reference.
Before the Session Starts
Every participant completes a short pre-workshop questionnaire in the week before the session. This is not busywork. The questionnaire asks them to describe their current onboarding process, name their most common new-customer questions, and estimate how long it takes a new customer to see results.
These answers shape the session. The facilitator can reference specific participant situations during exercises, making the examples more relevant and the work more immediately applicable.
For operators, this also means participants arrive having already started thinking about the topic. The session doesn't have to spend time warming people up to why this matters.
Interested in Bringing This Workshop to Your Members?
Reach out to discuss your community, your programming goals, and how the workshop might fit into your schedule.